Our REE Live Chat service operates through REE Rights Responder. The software that we use for REE Livechat is provided by Google Dialogflow and Slack.
to protect your data privacy rights.
to protect your data privacy rights. Giving your consent
To record, use or share your personal information we must ask for your consent.
REE Live Chat will ask for your consent to the information you give us being stored securely in our database, prior to starting the conversation. However, before we share any information we will ask for your consent again and explain why we need to share the information and with whom.
You have the right to withdraw your consent at any point during the chat or afterwards. You can do so by either talking to the advisor or, if it is after the conversation, by emailing email@example.com
. Information we collect when using REE Live Chat
We will ask you for some personal data in the pre-chat survey. We ask for an email address so we can contact you if online connection is lost and to enable us to send you additional information if you need it. We also ask you for your age, gender, your nearest town and the nature of your legal issue to help us provide you with a better service, to get a better picture of the type or groups of young people who need legal advice most and what the main legal problems for young people are. This helps to improve our service to you and other young people like you.
We will not ask you for any more personal information that could identify you or locate your address through REE Live Chat. Information we collect by telephone or email
If you decide you need further one to one advice through the phone, by email or face to face an Advisor may ask you for additional personal information at that stage.
We keep the transcripts of individual chats in a secure online database for six years in line with data protection law.