Protecting Your Privacy Online
This guidance is for children and young people using our online legal information and advice service and website.
We’re committed to protecting and respecting your privacy and the personal information we hold about you, online.
This page outlines how we use your personal information when you access our online information and advice service through REE – Rights Responder and REE Live Chat and/or you use our website to join CLC or youth@clc.
This page also explains your rights regarding how we collect, store, use and share your personal information and how we protect that information in line with the law. To record, use or share your personal information we will ask for your consent.
We’re committed to protecting and respecting your privacy and the personal information we hold about you, online.
This page outlines how we use your personal information when you access our online information and advice service through REE – Rights Responder and REE Live Chat and/or you use our website to join CLC or youth@clc.
This page also explains your rights regarding how we collect, store, use and share your personal information and how we protect that information in line with the law. To record, use or share your personal information we will ask for your consent.
Your Rights
CLC collects, stores and handles personal information in accordance with your legal rights. We have a legal responsibility under the General Data Protection Regulations (GDPR) to handle your information safely and securely and to respect your data privacy rights.
‘Personal information’ refers to any information that can be used to identify you. Personal information includes your name, email address and date of birth. It can also include ‘sensitive personal information’ including details of your physical or mental health and the particular circumstances of your life which may have led you to seek legal advice from CLC.
See CLC’s Privacy Notice and/or the Information Commissioner’s Office website for more information on your data privacy rights.
‘Personal information’ refers to any information that can be used to identify you. Personal information includes your name, email address and date of birth. It can also include ‘sensitive personal information’ including details of your physical or mental health and the particular circumstances of your life which may have led you to seek legal advice from CLC.
See CLC’s Privacy Notice and/or the Information Commissioner’s Office website for more information on your data privacy rights.
Using our REE Rights Responder (Chatbot) Service
Our REE Rights Responder Chatbot operates through Google Dialogflow.
Dialogflow has their own privacy policy which conforms with our own Privacy Notice.
We collect anonymised information from REE Rights Responder to help us better understand the legal problems young people like you experience in NI. We will share anonymised information collected from REE Rights Responder with our funders and decision makers to show how we have helped young people like you and to help us to improve more young people’s lives in the future.
Dialogflow has their own privacy policy which conforms with our own Privacy Notice.
We collect anonymised information from REE Rights Responder to help us better understand the legal problems young people like you experience in NI. We will share anonymised information collected from REE Rights Responder with our funders and decision makers to show how we have helped young people like you and to help us to improve more young people’s lives in the future.
Using our REE Live Chat Service
Our REE Live Chat service operates through REE Rights Responder. The software that we use for REE Livechat is provided by Google Dialogflow and Slack.
Dialogflow have their own Privacy policy here to protect your data privacy rights.
Slack have their own privacy policy here to protect your data privacy rights.
Giving your consent
To record, use or share your personal information we must ask for your consent.
REE Live Chat will ask for your consent to the information you give us being stored securely in our database, prior to starting the conversation. However, before we share any information we will ask for your consent again and explain why we need to share the information and with whom.
You have the right to withdraw your consent at any point during the chat or afterwards. You can do so by either talking to the advisor or, if it is after the conversation, by emailing ree@childrenslawcentre.org.
Information we collect when using REE Live Chat
We will ask you for some personal data in the pre-chat survey. We ask for an email address so we can contact you if online connection is lost and to enable us to send you additional information if you need it. We also ask you for your age, gender, your nearest town and the nature of your legal issue to help us provide you with a better service, to get a better picture of the type or groups of young people who need legal advice most and what the main legal problems for young people are. This helps to improve our service to you and other young people like you.
We will not ask you for any more personal information that could identify you or locate your address through REE Live Chat.
Information we collect by telephone or email
If you decide you need further one to one advice through the phone, by email or face to face an Advisor may ask you for additional personal information at that stage.
When you approach CLC for individual advice by telephone or email, CLC Advisors will digitally store the personal data that you provide for the purposes of providing advice, training, fundraising and monitoring purposes. When you contact an advisor by telephone, an automatic recorded message will inform you of our privacy policy before you are put through to an advisor. By continuing with the telephone call you will be providing your consent for the storage and use of your personal data for these purposes. If you are not happy with this you will need to let us know by email otherwise we will assume that you have given your consent.
We keep the transcripts of individual chats in a secure online database for six years in line with data protection law.
Dialogflow have their own Privacy policy here to protect your data privacy rights.
Slack have their own privacy policy here to protect your data privacy rights.
Giving your consent
To record, use or share your personal information we must ask for your consent.
REE Live Chat will ask for your consent to the information you give us being stored securely in our database, prior to starting the conversation. However, before we share any information we will ask for your consent again and explain why we need to share the information and with whom.
You have the right to withdraw your consent at any point during the chat or afterwards. You can do so by either talking to the advisor or, if it is after the conversation, by emailing ree@childrenslawcentre.org.
Information we collect when using REE Live Chat
We will ask you for some personal data in the pre-chat survey. We ask for an email address so we can contact you if online connection is lost and to enable us to send you additional information if you need it. We also ask you for your age, gender, your nearest town and the nature of your legal issue to help us provide you with a better service, to get a better picture of the type or groups of young people who need legal advice most and what the main legal problems for young people are. This helps to improve our service to you and other young people like you.
We will not ask you for any more personal information that could identify you or locate your address through REE Live Chat.
Information we collect by telephone or email
If you decide you need further one to one advice through the phone, by email or face to face an Advisor may ask you for additional personal information at that stage.
When you approach CLC for individual advice by telephone or email, CLC Advisors will digitally store the personal data that you provide for the purposes of providing advice, training, fundraising and monitoring purposes. When you contact an advisor by telephone, an automatic recorded message will inform you of our privacy policy before you are put through to an advisor. By continuing with the telephone call you will be providing your consent for the storage and use of your personal data for these purposes. If you are not happy with this you will need to let us know by email otherwise we will assume that you have given your consent.
We keep the transcripts of individual chats in a secure online database for six years in line with data protection law.
Our Policy on Sharing Your Information - REE Live Chat
We collect anonymised information from REE Live Chat to help us better understand the legal problems young people like you experience in NI. We will share this anonymised information with our funders and decision makers to show how we have helped young people like you and to help us to improve more young people’s lives in the future.
CLC doesn’t sell, trade or rent any personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as stated in our privacy notice or with your consent.
Everything you tell our online legal team on REE Live Chat is confidential. We won’t share it with anyone else except if we have serious concerns about your safety or someone else’s safety.
Read more about our online confidentiality procedures and situations where we might have to share information about you if and when we think this is necessary to protect you from harm. We will always discuss this with you and try to seek your consent to share this information with others who can protect you.
CLC doesn’t sell, trade or rent any personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as stated in our privacy notice or with your consent.
Everything you tell our online legal team on REE Live Chat is confidential. We won’t share it with anyone else except if we have serious concerns about your safety or someone else’s safety.
Read more about our online confidentiality procedures and situations where we might have to share information about you if and when we think this is necessary to protect you from harm. We will always discuss this with you and try to seek your consent to share this information with others who can protect you.
How We Protect Your Personal Information - REE Live Chat
When we ask you for personal information we will always explain why we need it, when we need it. We only ask for what we need and always treat it as confidential.
We store your personal information in a secure database protected by passwords, encryption and firewalls. We also dispose of your information securely and confidentially.
We store your personal information in a secure database protected by passwords, encryption and firewalls. We also dispose of your information securely and confidentially.
What to do if Your Personal Information is Incorrect
Once you have submitted information like an email address to find out more about youth@clc or to leave a message for a legal advisor it is saved securely on our systems. If you notice that any information you give us is incorrect, email ree@childrenslawcentre.org and we’ll remove or correct it for you. You have the right to change your mind about giving your consent for your information to be stored online.
What to do if I have concerns about how my personal information is being handled by CLC.
If you want to ask a question about how we handle your information or you have difficulty accessing personal information from us, you can email us at ree@childrenslawcentre.org.
If you feel that your personal information has not been handled correctly or are not happy with the response you have received from CLC to any queries about the use of your personal information, you can make a complaint to the Information Commissioner’s Office here.
What to do if I have concerns about how my personal information is being handled by CLC.
If you want to ask a question about how we handle your information or you have difficulty accessing personal information from us, you can email us at ree@childrenslawcentre.org.
If you feel that your personal information has not been handled correctly or are not happy with the response you have received from CLC to any queries about the use of your personal information, you can make a complaint to the Information Commissioner’s Office here.
Using Our Website
Our website uses cookies to record previous visits to our site to ensure you do not receive the cookies permission and dialogue box again.
We also collect personal information about you when you use website forms. These include through REE Live Chat, CLC membership forms, youth@clc enquiry, forms, making a donation, e-zine subscriptions and job applications.
By entering information on our online forms, we understand that you have given us that information for a purpose, e.g. so we can contact you about how to join youth@clc.
If you follow any links to another website, you will no longer be subject to our privacy terms. We recommend you read the other sites’ privacy notices.
If you contact us on social media, for example Facebook, Twitter or Instagram, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.
To view our full Privacy Notice click here.
What to do if I have concerns about how my personal information is being handled by CLC
If you want to ask a question about how we handle your information or you have difficulty accessing personal information from us, you can email us at ree@childrenslawcentre.org.
If you feel that your personal information has not been handled correctly or are not happy with the response you have received from CLC to any queries about the use of your personal information, you can make a complaint to the Information Commissioner’s Office here.
We also collect personal information about you when you use website forms. These include through REE Live Chat, CLC membership forms, youth@clc enquiry, forms, making a donation, e-zine subscriptions and job applications.
By entering information on our online forms, we understand that you have given us that information for a purpose, e.g. so we can contact you about how to join youth@clc.
If you follow any links to another website, you will no longer be subject to our privacy terms. We recommend you read the other sites’ privacy notices.
If you contact us on social media, for example Facebook, Twitter or Instagram, you agree to their terms and conditions and understand that information posted in the public domain is not confidential.
To view our full Privacy Notice click here.
What to do if I have concerns about how my personal information is being handled by CLC
If you want to ask a question about how we handle your information or you have difficulty accessing personal information from us, you can email us at ree@childrenslawcentre.org.
If you feel that your personal information has not been handled correctly or are not happy with the response you have received from CLC to any queries about the use of your personal information, you can make a complaint to the Information Commissioner’s Office here.